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A balanced perspective This excellent book offers pointers to help us connect and communicate with people effectively. The underlying principle in the techniques suggested is to give equal consideration to the other person's perspective. The book suggests several practical techniques that are easy to adapt to specific situations. The techniques presented cover a broad range of situations that occur in both business and personal life. The tone and presentation of the book demonstrate the concepts discussed. The use of successful real life situations makes the discussion practical and convincing. The book is a great investment for personal development and success.